A seasoned IT leader with experience in all phases of technology life cycles. Successfully led multiple teams 60+ team members and 15 or more developers across 3 continents. Expert in agile and waterfall methodologies, with a track record of improving user satisfaction scores and increasing self-service adoption 30% through innovative, data-driven solutions. Enthusiastic about user-centered design, development, testing, and analytics. Delivers results that directly improve company performance, reputation, and success.<\/p>\n\n\n\n
Extensive knowledge of industry standards for IT delivery, innovation, scalable enterprise architecture, and analytics. Led the modernization of a legacy enterprise system, resulting in a 35% reduction in operational costs. Implemented a new advanced data analytics tool, creating the ability for real-time reporting.
A servant leader with an emphasis on integrity, ethics, and accountability by leveraging tools to improve accessibility, cyber security, and omnichannel methodologies in long-term strategy planning and execution.<\/p>\n","protected":false},"excerpt":{"rendered":"
A seasoned IT leader with experience in all phases of technology life cycles. Successfully led multiple teams 60+ team members and 15 or more developers across 3 continents. Expert in agile and waterfall methodologies, with<\/p>\n