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IT MANAGER, DIGITAL OPERATIONS<\/strong> At the helm of digital innovation at Exelon, my role as IT Manager in Digital Operations is to spearhead process oversight for products and services, focusing on elevating our ability to deliver on customer engagement and self-service. Our strategy is leveraging the latest technology to create experiences that align with business objectives and enhance customer perception. Responsible for overseeing and optimizing digital workflows, project execution, and digital platforms, ensuring timely delivery, budget adherence, and desired outcomes while collaborating with cross-functional teams. With a focus on agile transformation to improve security, quality, and time-to-market.<\/p>\n IT MANAGER, PRODUCT DELIVERY<\/strong> Worked with executive leadership and front-line leaders across six organizations. I managed high-performing teams across multiple time zones to deliver innovative solutions. I lead teams with effective communications, soft skills, and technical savvy to provide successful, useful results within scope, budget, and project constraints. Managed projects with multi-million dollar budgets and pioneered new methodologies with award-winning product deliveries.<\/p>\n SENIOR PROGRAM MANAGER<\/strong> Apply experience and technology to make effective business decisions. Manage successful teams for award-winning results in customer experience. Led deployment for a key performance indicator measurement and assessment program, which founded a top-tier key performance indicator for Exelon customer channels. Support leadership by providing sound data-based recommendations for optimal user experience solutions.<\/p>\n Managed projects related to internal training initiatives. Designed and developed web-based learning management system programs for employees. Implemented online quiz systems to ensure required training resulted in a complete and useful experience. Managed two designers, assigned projects, created graphic design, and utilized HTML, JS, and Action Script (Flash) for Learning Management Systems (LMS).<\/p>\n Produced educational test result reports and created 508 compliant websites for government institutes. Designed websites and printed reporting materials for the Department of Education.<\/span><\/p>\n Designed and developed Smart Map vacation property rental Websites that searched and displayed results from the reservations database. Managed projects and prioritized work team queues.<\/p>\n<\/div>\n EDUCATION CERTIFICATIONS<\/strong><\/p>\n SAFe\u00ae 6 Certified SKILLS<\/strong><\/p>\n <\/p>\n <\/p>\n\n\n <\/p>\n\n\n\n <\/p>\n","protected":false},"excerpt":{"rendered":" IT MANAGER, DIGITAL OPERATIONSExelon Utilities, BSC \/\/ Baltimore, MD \/\/ March 2025 \u2013 Present At the helm of digital innovation at Exelon, my role as IT Manager in Digital Operations is to spearhead process<\/p>\n
Exelon Utilities, BSC \/\/ Baltimore, MD \/\/ March 2025 \u2013 Present<\/p>\n
Exelon Utilities, BSC \/\/ Baltimore, MD \/\/ November 2021 \u2013 March 2025<\/p>\n
BGE \/\/ Baltimore, MD \/\/ 2007 \u2013 2021<\/p>\n\n
WEB DEVELOPER<\/strong>
TEKsystems, Allegis Group \/\/ Hanover, MD \/\/ 2006 \u2013 Nov 2007<\/p>\n\n\n\n\n\nWEB DESIGNER
<\/strong>American Institutes for Research \/\/ Washington, DC \/\/ <\/span><\/span>2004 – 2006<\/span><\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\nWEB DESIGNER
<\/strong>Visual Data Systems \/\/ Columbia, MD \/\/ <\/span><\/span>2001 – 2006<\/span><\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n
<\/strong>UNIVERSITY OF MARYLAND
Information Systems Management, Graduated Summa Cum Laude<\/p>\n
Project Management Professional (PMP)
Certified Usability Analyst (CUA)
Certified User Experience (CXA)<\/p>\n\n\n\n
\n Leadership & Team development
Competency & Accountability
Project Management
Product Delivery
Agile Methodologies
Waterfall Methodologies<\/td>\nStrategic Planning
Adaptability
Governance
Risk Mitigation
Technical Troubleshooting
Disaster recovery<\/td>\nData Analytics
Voice of the Customer
Cyber Security
Enterprise Architecture
Business Analysis
Change Management<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n