A seasoned IT leader with experience in all phases of technology life cycles. Successfully led multiple teams 60+ team members and 15 or more developers across 3 continents. Expert in agile and waterfall methodologies, with a track record of improving user satisfaction scores and increasing self-service adoption 30% through innovative, data-driven solutions. Enthusiastic about user-centered design, development, testing, and analytics. Delivers results that directly improve company performance, reputation, and success.

Extensive knowledge of industry standards for IT delivery, innovation, scalable enterprise architecture, and analytics. Led the modernization of a legacy enterprise system, resulting in a 35% reduction in operational costs. Implemented a new advanced data analytics tool, creating the ability for real-time reporting.

A servant leader with an emphasis on integrity, ethics, and accountability by leveraging tools to improve accessibility, cyber security, and omnichannel methodologies in long-term strategy planning and execution.