IT MANAGER, DIGITAL OPERATIONS
Exelon Utilities, BSC // Baltimore, MD // March 2025 – Present

At the helm of digital innovation at Exelon, my role as IT Manager in Digital Operations is to spearhead process oversight for products and services, focusing on elevating our ability to deliver on customer engagement and self-service. Our strategy is leveraging the latest technology to create experiences that align with business objectives and enhance customer perception. Responsible for overseeing and optimizing digital workflows, project execution, and digital platforms, ensuring timely delivery, budget adherence, and desired outcomes while collaborating with cross-functional teams. With a focus on agile transformation to improve security, quality, and time-to-market.

IT MANAGER, PRODUCT DELIVERY
Exelon Utilities, BSC // Baltimore, MD // November 2021 – March 2025

Worked with executive leadership and front-line leaders across six organizations. I managed high-performing teams across multiple time zones to deliver innovative solutions. I lead teams with effective communications, soft skills, and technical savvy to provide successful, useful results within scope, budget, and project constraints. Managed projects with multi-million dollar budgets and pioneered new methodologies with award-winning product deliveries.

SENIOR PROGRAM MANAGER
BGE // Baltimore, MD // 2007 – 2021

Apply experience and technology to make effective business decisions. Manage successful teams for award-winning results in customer experience. Led deployment for a key performance indicator measurement and assessment program, which founded a top-tier key performance indicator for Exelon customer channels. Support leadership by providing sound data-based recommendations for optimal user experience solutions.

• Utilize analytics to provide oversight and monitoring of success, and make adjustments to strategy or projections as needed.
• Conduct in-depth research and leverage systems to monitor stability.
• Conduct utility-wide assessments to analyze gaps or opportunities for improvement and make recommendations.
• Support the critical information team and other business continuity functions as required.
• The BGE native app was BGE’s first agile delivery and BGEMarketplace.com which is the first retail site for Baltimore Gas and Electric and warranted interviews by local news.

WEB DEVELOPER
TEKsystems, Allegis Group // Hanover, MD // 2006 – Nov 2007

Managed projects related to internal training initiatives. Designed and developed web-based learning management system programs for employees. Implemented online quiz systems to ensure required training resulted in a complete and useful experience. Managed two designers, assigned projects, created graphic design, and utilized HTML, JS, and Action Script (Flash) for Learning Management Systems (LMS).

EDUCATION
UNIVERSITY OF MARYLAND
Information Systems Management, Graduated Summa Cum Laude

CERTIFICATIONS

SAFe® 6 Certified
Project Management Professional (PMP)
Certified Usability Analyst (CUA)
Certified User Experience (CXA)

SKILLS

Leadership & Team development Competency & Accountability Project Management Product Delivery Agile Methodologies Waterfall Methodologies

Strategic Planning Adaptability Governance Risk Mitigation Technical Troubleshooting Disaster recovery

Data Analytics Voice of the Customer Cyber Security Enterprise Architecture Business Analysis Change Management